Customer Traffic Management System
Customer Traffic Management System, colloquially referred to as Queuing System, includes the solutions applicable everywhere you have to do with mass customer service. The main recipients of these solutions traditionally include banks, post, offices, customer service points of telecommunication companies etc. These solutions constitute a tool that radically changes both the manner of service as well as shapes a positive image of the company or institution. The system operates as a host welcoming the customer at the moment of his/her arrival, and as a guide accompanying him/her during his/her stay in the service point.
The main benefits for the Customers resulting from the application of Queuing Systems include:
- elimination of stressogenic situations and tensions occurring often when waiting in ”traditional” queues
- comfort of waiting at any place
- time saving
- feeling of being appreciated
- in case of a need to visit two positions it is not necessary to wait in two queues
On the other hand, queuing systems provide much statistical information allowing for a better utilization of time and employees’ potential.
The basic benefits resulting from the application of Queuing Systems for companies or institutions include:- working time management
- optimalization of the number of staff
- directing the customer to appropriate service position
- customer service quality control
- employee efficiency control
- smaller space intended for waiting Customers (a Customer waits where he/she wants to, he/she appears at a specified time)
- Customer’s satisfaction
- Customer service under control
The components of every queuing system include devices the appearance and workmanship quality of which are of great importance from the viewpoint of the architecture of the customer service point. Our offer includes a full range of standard solution as well as those prepared strictly according to the individual expectations of our Customers.
The integral part of the queuing system is constituted by the software crated and developed considering extensive functionality on one hand and operation and implementation simplicity on the other.
The offer of our company includes sale of dedicated devices and software, tests and implementation of the system in customer’s headquarters as well as comprehensive service. The solution offered ensures highest-level functionality and aesthetics which, in combination with convenient implementation and service conditions, guarantees high level of satisfaction both of our Customers as well as persons using the system in everyday work.
Radosław Zasadziński +48 22 434 24 87 / +48 510 078 966
Tomasz Piotrowski + 48 22 434 25 23 / +48 510 295 603
